Customer Service

Customer service is one of our highest priorities. Part of that is keeping our promise to ship orders in 2 business days or less. Getting your order out the door on time takes precedence over everything else. Every e-mail gets answered and we do our best to reply within one business day. Sometimes when we get busy, it can take 24 to 48 hours (excluding weekends and holidays) for us to catch up and reply to everyone. If it's urgent please call us toll free at 1-877-215-9004. Outside the USA call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00 PM MST.

Many orders ship out the very next morning so please contact us immediately if need to change or cancel an order you just placed.

Money Orders

We take money orders and we accept certified checks. If you are ordering from outside the USA payment must be by International Money Order in US currency.

Shipping

Most orders placed on a weekday will ship the following day. Orders placed on the weekend will generally ship on Monday. Although 95% of our orders ship out in one business days, occassionally we are very busy and therefore we ask that you allow us up to two business days to ship.

UPS Next Day and 2nd Day Air

UPS Next Day and Second Day Air shipping will ship the same day if received week days before 11 AM MST. Our two day shipping commitment (48 hour) excludes weekends, holidays, closings due to extreme weather conditions and other related delays, custom made items, special order or out of stock items.

If UPS is unable to deliver a Next Day Air package as promised we will make an application for refund and reimburse you for the actual postage (this does not include handling charges). Please contact us if a carrier is unable to deliver on time and you desire a refund.

UPS Next Day, 2ND Day Air or 3 Day Select Orders must be received before 11 AM MST to ship the same day. Orders received after 11 AM will ship the following business day. UPS will not deliver to PO Boxes. If you are shipping to a PO Box you must call in your order.

Out of Stock Items

We work very hard to maintain sufficient inventory on everything we sell, but occasionally some items may be temporarily backordered.  At our descretion we may partial ship your order or hold your order for the back order items.  If your order will be delayed we will contact you via e-mail.  You can always check on the status of your by logging into your account.

Pricing

All material on this site including product offerings, product availability, product pricing and other information are subject to change without notice. We do our best to ensure the accuracy of the information on this website and make every effort to quickly correct such information when it is brought to our attention. If you notice an error we would appreciate you bringing it to our attention. Although AllTogetherDiaper.Com has made every effort to ensure the that all images, pricing and other content on this website are correct, we are not responsible for technical errors, typos, pricing mistakes, misprints, or any other errors appearing on this Web Site.

1- Returned products are unused and unwashed and returned clean and in resellable condition.

2- Returns must be pre-authorized, call for a return authorization number.

3- Copy of sales receipt must accompany returned items.

4- Please write reason for return sales receipt.

5- Orginal shipping charges will not be refunded and return postage is not reimbursable.

6- Items returned after 30 days are subject to a restocking fee of up to 50% at our descretion.  Items not eligible for return will be held for pickup for no longer than 30 days.

Our return policy for defective items (except prefold diapers) is as follows:

1-     Unwashed/unused defective products may be returned for replacement items within 90 days of purchase.

2-     Returns must be preauthorized.  Call for a return authorization number.

3-     Upon request we will reimburse you or credit your account for reasonable return shipping costs  (i.e. UPS Ground or parcel post)

4-   We do not accept washed or used returns.

5-     We do not accept returns directly from your customers.

6-     We do not reimburse for your shipping costs to us or to and from your customers.

Our Return Policy For Prefold Diapers is as follows:

We strive to provide our customers with the best product possible and give the most competitive wholesale prices available.  Our diapers are manufactured primarily for use in diaper services and we guarantee the diapers as suitable for this purpose. The utmost care economically feasible is taken to insure that each diaper is as flawless as possible.  However, we have found that a small percentage of the diapers within each case may have small flaws   Flaw such as small grease stains, unbleached strands of cotton within the weave, loose threads or uneven sewing.  These flaws are acceptable when diapers are used as diapers but may not be usable when the diapers are used for burp cloth manufacturing.   These are just normal inconsistencies that occur when prefold diapers are purchased in wholesale quantities and these are a normal part of your purchase.  Sometimes a particular lot of diapers will have almost no flaws other times there may be a significant number of imperfect diapers.  

Many of our customers choose to keep the flawed diapers for other uses such as (rags or diapering) or sell them as seconds.   We assume that the diapers will be laundered before the customer uses them which may eliminate some of the problems.  However, if you find them unsuitable we will accept returns on the following basis:

Our return policy on prefold diapers is as follows:

1-    Customers may choose to return the diapers for credit towards their next purchase.

2-       Returns must be preauthorized.  Call for a return authorization number.

3-       No refunds are given.

4-       We do not pay for return postage

5-       Returns must be made within 90 days of purchase.

Sale Items, Close Out & Special Offers

All sales of Close Out or Discontinued items are final. We will make exchanges of Close Out or Discontinued items for different sizes so long as stock is available, at our discretion. Other sale items and special items may be returned or exchanged unless specifically as final.