FAQ - All Together Diaper, Co.

How can I obtain pricing information and ordering information?
Please use the form on our Request Business Access web page (see link on left navigaton bar of this page. Pricing information is provided only to qualified businesses and charities. The actual price list has shortened descriptions of our products and up to date pricing information. The best product information is in our online shopping cart as the price list may not include all our new products and does not have any pictures.

After I request wholesale access, when will my account be activated?

We will review your request for business access and activate your account within 48 hours. To expediate this process please call us and ask us to review your request immediately. Our number is 877-215-9004. We will ask you to provide a tax id number from your state prior to your first order.

How soon we will receive our order?

Orders are processed in 1-2 business days. A confirmation e-mail will be sent acknowledging all online orders. A further e-mail will notify you when your order has shipped and provide you with a tracking number when applicable. For orders shipping to US destinations, orders usually arrive within 2-5 business days of shipment. This depends upon your proximity to our shipping location in Utah and the shipping service you choose. You can view the status of your order 24/7 by logging into your account. Just follow the Order Status link in the header above. Occasionally the item you order may be temporarily out of stock. If this is the case you will be informed of the approximate length of the delay. For more on shipping rates and delivery times see All Together Diaper Company Shipping Information.

Yes we ship world wide. To Canada we recommend UPS because it is trackable and reliable. Outside Canada express services such as UPS, DHL or Fed Ex often double or triple the cost of the shipment. We have found that the best way to ship World Wide (Canada not inlcuded) is to ship via the post office. Generally we ship Economey Surface Parcel Post (30-75 days) or Air Mail Parcel Post (10-30 days). Shipments over 500 lbs can be sent air cargo and take 7-15 days to most locations. Customs and Brokerage charges will come due when your package arrives. Please check into these charges before you order. The online shopping cart only allows for UPS to Canada and for postal services to all other countries. If you wish to ship by other means please e-mail, fax or phone in your order. We can ship utilizing your shipper number with either UPS or Fed Ex but we require written and signed permission to do so and some form of proof of account ownership (faxed copy of recent billing). Please do not assume that the country of orgin for any of our products in the United States. Our products are both made in the United States and sourced elsewhere. We can provide this information in advance upon your request.

Bleached prefold diapers are white because the cotton yarn was bleached in the factory prior to weaving the material. Cotton is naturally an ivory or light brown color. The bleaching process turns the cotton fibers white and also removes the natural cotton oils in the fibers. In doing so the strength of the fibers is reduced and the resulting woven material is slightly less durable. The bleaching process can lead to additional pollutants being released to the environment through airborne and waterborn emissions. Recent improvements in bleaching technology has reduced but not eliminated this impact.

Because unbleached diapers retain much of their natural cotton oils in the fiber matrix they are softer and more durable than bleached cloth diapers. Unbleached prefold cloth diapers must be washed at least 2-3 times after you receive them before they become absorbant. We recommend washing the diapers in hot sudsy water and drying them on high heat and repeating as many times as necessary for the diapers to become absorbant. You can test the absorbency by making a pocket of the diaper and slowly pouring 1/2 cup of liquid into the diaper. If the liquid pools and does not soak in fairly quickly, keep washing. Depending upon the detergent you use and the hardness of your water and the natural variations in cotton materials you may have to wash these up to 5 times before they become fully absorbant. Do not under any circumstance use fabric softner as this causes the fabric to be coated and thus repels moisture. Despite the added effort necessary to break in these diapers, they are extremely popular and by most accounts well worth it.

We accept Master Card, Visa, American Express and Discover Cards. Payment terms of net 15 are only offered to government entities, hospitals and long term customers with an approved credit application.

Do you accept checks?

Checks are accepted but orders are not shipped until the check clears. Returned checks are subject to a $30 service fee.

Can you send my order COD?

We only provide COD service to customers with at least one years ordering history and an approved credit application on file.

What is your return Policy?

Any items purchased may be returned within 30 days for a full refund in accordance with the following:

1- Returned products are unused and unwashed and returned clean and in resellable condition.

4- Please write reason for return sales receipt.

5- Orginal shipping charges will not be refunded and return postage is not reimbursable.

6- Items returned after 30 days are subject to a restocking fee of up to 50% at our descretion. Items not eligible for return will be held for pickup for no longer than 30 days.

Our return policy for defective items (except prefold diapers) is as follows:

1-     Unwashed/unused defective products may be returned for replacement items within 90 days of purchase.

2-     Returns must be preauthorized. Call for a return authorization number.

3-     Upon request we will reimburse you or credit your account for reasonable return shipping costs (i.e. UPS Ground or parcel post)

4-   We do not accept washed or used returns.

5-   We do not accept returns directly from your customers.

6-     We do not reimburse for your shipping costs to us or to and from your customers.

Our Return Policy For Prefold Diapers is as follows:

We strive to provide our customers with the best product possible and give the most competitive wholesale prices available. Our diapers are manufactured primarily for use in diaper services and we guarantee the diapers as suitable for this purpose. The utmost care economically feasible is taken to insure that each diaper is as flawless as possible. However, we have found that a small percentage of the diapers within each case may have small flaws Flaw such as small grease stains, unbleached strands of cotton within the weave, loose threads or uneven sewing. These flaws are acceptable when diapers are used as diapers but may not be usable when the diapers are used for burp cloth manufacturing.   These are just normal inconsistencies that occur when prefold diapers are purchased in wholesale quantities and these are a normal part of your purchase. Sometimes a particular lot of diapers will have almost no flaws other times there may be a significant number of imperfect diapers.

Our experience indicates that the Chinese prefold diapers have far fewer faults than the indian prefolds and thus we recommend them for burb cloth makers.

Many of our customers choose to keep the flawed diapers for other uses such as (rags or diapering) or sell them as seconds.   We assume that the diapers will be laundered before the customer uses them which may eliminate some of the problems. However, if you find them unsuitable we will accept returns on the following basis:

Our return policy on prefold diapers is as follows:

1-    Customers may choose to return the diapers for credit towards their next purchase.

2-       Returns must be preauthorized. Call for a return authorization number.

3-       No refunds are given.

4-       We do not pay for return postage

5-       Returns must be made within 90 days of purchase unless other arrangements are made in advance.