Sale on
Third Party Websites Not Allowed (Effective January 1,
2012) We no
longer allow our retailers to sell our products through
third party website such as Amazon, E-bay and others.
Effective January 1, 2012 OsoCozy Retailers may only sell
our products through their own websites or at their own
brick and mortar stores. Failure to adhere to this
policy will result in revocation of purchasing privledges.
This policy is common in the cloth diaper and other
industries and is done by manufacturers in part to maintain
MAP prices and editorial control of their products
descriptions, images and trademarks. Experience has
shown that maintaining a sustainable MAP pricing policy for
all OsoCozy Retailers is not possible when your products are
widely sold in third party venues. Since the
overwhelming number of OsoCozy Retailers do not use 3rd
party websites we have decided to error in their favor.
MAP Pricing
(Effective soon) In
early 2012 we will issue suggested MSRPs and MAPs
(Manufactured Suggested Retail Prices and Minimum Advertised
Prices). We will expect that OsoCozy Retailers to adhere
to these prices and reserve the right to revoke purchasing
privledges of retailers that do not maintain MAP
pricing. Once the MAP prices are issued all retailers
will have 30 days to comply. At that time we will
require that all OsoCozy Retailers sign an a distributor's
agreement prior to the next purchase.
Products Not Generic (Effective
soon) The
diapers and accessories we sell are OsoCozy products and
must be described as such on web and other
advertising. We require that all OsoCozy Retailers
sell our products as OsoCozy Products. We have been
around a long time and have not required this until
now. It will require some to update their web or
catalog copy but we expect that everyone will comply with 60
days of your signing of our new distributor's agreement that
is coming soon.
Use of the Photos and
Descriptions
Use of the photos, descriptions and charts in this website
by our retailers is allowed only in conjunction with the
resale of OsoCozy products. Use of our images or
descriptions to sell other products is not allowed.
With permission content in this website can be used for
journalistic and educational purposes. Please use the
contact us page in that regard.
Accepted
Payment Methods
We accept Visa, MasterCard, American
Express,
Discover, PayPal**, Money Orders and Personal or
Business
Checks if payable in US funds. Personal and business
checks must be
payable in US funds and are held until payment clears
before
product is shipped.
Debit Cards, Bank Cards, Gift Cards and most other cards
that features
the Visa, MasterCard or American Express logo are also
accepted.
**We also accept eChecks, Switch, Solo and Electronic
Cheques when
payment is made through PayPal. We reserve the right to
ship only to
PayPal members with verified addresses.
Payment by bank transfer may be accepted on a case by
case basis.
We accept purchase orders from government entities and
companies with
an approved credit application. Generally credit is only
extended
to customers after one year of regular purchases. COD is
a
form of credit and is only available for those companies
with approved
credit.
If you don't see the payment method you are looking for
listed above,
that is because it is not available.
Privacy
We've
invested in the most advanced online gateway security
systems available
to ensure that your personal information is protected when
you order
online. AllTogetherDiaper.com uses SSL (Secure Socket
Layers) and
encryption technology so that no one can intercept your
personal and
financial information. All information you submit online,
including
credit card numbers, is safe, secure and completely
private.
EMail
Privacy – We Don't SPAM
When
you provide an eMail address to AllTogetherDiaper.com,
an automated
eMail order confirmation is sent. This is to provide
you with a chance
to review your order to correct any mistakes or typos.
When your order
ships a second eMail is sent with your tracking
number. Normally
the only other time we will use your e-mail address is
if it is
necessary to contact you in connection with your
order. Sometimes it's
to confirm what appears to be a typo in a shipping
address or an
invalid expiration date on a credit card. We will
occassionally
send you out notices of new products or price date
notifications. However, if you have not ordered in the
past
12 months you will not receive these notifications.
Customer Service
Customer service is one of our highest priorities. Part
of that is
keeping our promise to ship orders in 2 business days or
less. Getting
your order out the door on time takes precedence over
everything else.
Every e-mail gets answered and we do our best to reply
within one
business day. Sometimes when we get busy, it can take 24
to 48 hours
(excluding weekends and holidays) for us to catch up and
reply to
everyone. If it's urgent please call us toll free at
1-877-215-9004.
Outside the USA call 001-801-566-7579. Customer Service
hours are Mon
thru Fri 9 AM to 5:00 PM MST.
Many orders ship out the very next morning so please
contact us
immediately if need to change or cancel an order you
just placed.
International Orders
Everyday we ship orders to England, Germany, Belgium,
Canada and many
other countries. We can ship to you no matter where your
business is,
whether in Europe, Asia or South America. Please be sure
to select the
proper International shipping method during checkout or
your order may
be delayed. For information on the cost to ship your order
to your
country please read the following instructions.
Your
shipping (freight or postage) costs depends upon what you
order. You
can find out how much your shipping is just by adding
items into our
online shopping cart. Our shopping cart calculates
shipping based upon
a combination of the size and total weight of the order
plus the
shipping method you select and the final destination. If
you place all
the items you want into our shopping cart, the software
will calculate
and display the correct total for you including shipping.
If the
shopping cart is unable to caluculate shipping it will
display an
amount of $0.00. In this case you can either submit your
order
and we will contact you with shipping options and prices
or you can
call or e-mail us for more information.
Many
countries will levy an import tax or customs fee that
will need to be
paid before you can collect your package. If you are not
sure if
your country levies additional import taxes please
contact your local
post office or customs department.
Mail
Orders
You can place your order by mail using a check or money
order. The
easiest way to do this is to go to our website and begin
placing the
items you want into the online shopping cart as if you
were going to
purchase with a credit card through the web site. You can
select the
pay by check option in the shopping cart and print out
your order to
include with your payment. This will allow our shopping
cart software to properly calculate shipping and correctly
total
your order.
Money Orders
We take money orders and we accept
certified checks. If
you are ordering from outside the USA payment must
be by International
Money Order in US currency.
Shipping
Most orders placed on a weekday will ship the following
day. Orders
placed on the weekend will generally ship on Monday.
Although 95% of
our orders ship out in one business days, occassionally
we are very
busy and therefore we ask that you allow us up to two
business days to
ship.
UPS Next
Day and 2nd Day Air
UPS Next Day and Second Day Air shipping will ship the
same day if
received week days before 11 AM MST. Our two day
shipping commitment
(48 hour) excludes weekends, holidays, closings due to
extreme weather
conditions and other related delays, custom made
items, special order
or out of stock items.
If UPS is unable to deliver a Next Day Air package as
promised we will
make an application for refund and reimburse you for
the actual postage
(this does not include handling charges). Please
contact us if a
carrier is unable to deliver on time and you desire a
refund.
UPS Next Day, 2ND Day Air or 3 Day Select Orders must
be received
before 11 AM MST to ship the same day. Orders received
after 11 AM will
ship the following business day. UPS will not deliver
to PO Boxes. If
you are shipping to a PO Box you must call in your
order.
Out of
Stock Items
We work very hard to maintain sufficient inventory on
everything we
sell, but occasionally some items may be temporarily
backordered. At our descretion we may partial ship your
order or hold your order for
the back order items. If your order will be delayed we
will
contact you via e-mail. You can always check on the status
of
your by logging into your account.
Pricing
All material on this site including product offerings,
product
availability, product pricing and other information are
subject to
change without notice. We do our best to ensure the
accuracy of the
information on this website and make every effort to
quickly correct
such information when it is brought to our attention. If
you notice an
error we would appreciate you bringing it to our
attention. Although
AllTogetherDiaper.Com has made every effort to ensure
the that all
images, pricing and other content on this website are
correct, we are
not responsible for technical errors, typos, pricing
mistakes,
misprints, or any other errors appearing on this Web
Site.
Returns
& Exchanges
For
exchanges due to errors in size, manufactures defect,
shipping error or
any other reason us toll free at 1-877-215-9004. Outside
the USA call
001-801-566-7579. Customer Service hours are Mon thru
Fri 9 AM to 5:00
PM MST.
Any items purchased may be returned within
30 days for a
full refund in accordance with the following:
1-
Returned products are unused and unwashed and returned
clean and in
resellable condition.
2-
Returns must be pre-authorized, call for a return
authorization number.
3-
Copy of sales receipt must accompany returned items.
4- Please write
reason for return sales receipt.
5- Orginal
shipping charges will not be refunded and return
postage is not reimbursable.
6- Items returned after 30 days are subject to a
restocking fee of up
to 50% at our descretion. Items not eligible for return
will be
held for pickup for no longer than 30 days.
Our return policy for
defective
items (except prefold
diapers)
is as follows:
1-Unwashed/unused defective products may be
returned for
replacement items within 90 days of purchase.
2-Returns must be preauthorized.Call
for
a return authorization number.
3-Upon request we will reimburse you or
credit your account
for reasonable return shipping costs (i.e.
UPS
Ground or parcel post)
4- We do
not accept washed or used returns. 5-We
do not accept
returns directly from your customers.
6-We do not reimburse for your shipping
costs to us or to
and from your customers.
Our Return
Policy For Prefold
Diapers is as follows:
We strive to provide our customers with the best product
possible and
give the most competitive wholesale prices available.Our
diapers are manufactured primarily for use in diaper
services and we
guarantee the diapers as suitable for this purpose. The
utmost care
economically feasible is taken to insure that each
diaper is as
flawless as possible.However, we have
found that a
small percentage of the diapers within each case may
have small flawsFlaw such
as small grease stains, unbleached
strands of cotton within the weave, loose threads or
uneven sewing.These flaws are acceptable
when diapers are used as diapers but
may not be usable when the diapers are used for burp
cloth
manufacturing.These are just normal
inconsistencies that occur when prefold diapers are
purchased in
wholesale quantities and these are a normal part of your
purchase.Sometimes a particular lot of
diapers will have almost no flaws
other times there may be a significant number of
imperfect diapers.
Many of our customers choose to keep the
flawed diapers for
other uses such as (rags or diapering) or sell them as
seconds.We assume that the diapers
will be laundered before the customer uses them which
may eliminate
some of the problems. However, if you find them
unsuitable we
will accept returns on the following basis:
Our return
policy on prefold diapers is as follows:
1- Customers
may choose to return the diapers
for credit towards their next purchase. 2-Returns
must be preauthorized.Call for a return
authorization number.
3-No
refunds are given.
4-We
do not pay for return postage
5-Returns
must be made within 90 days of purchase.
Sale Items, Close Out
& Special Offers
All sales of Close Out or Discontinued items are final.
We will make
exchanges of Close Out or Discontinued items for
different sizes so
long as stock is available, at our discretion. Other
sale items and
special items may be returned or exchanged unless
specifically as final.
Typographical
Errors
We do our best to ensure the accuracy of the information
on this
website and make every effort to quickly correct such
information when
it is brought to our attention. If you notice an error we
would
appreciate you bringing it to our attention. Although
ClothDiaper.com
has made every effort to ensure the that all images,
pricing and other
content on this website are correct, we are not
responsible for
technical errors, typos, pricing mistakes, misprints, or
any other
errors appearing on this Web Site.
Pay Pal
We reserve the right to ship only to PayPal members with
verified
addresses.
