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Accepted Payment Methods
We accept Visa, MasterCard, American Express,
Discover, Carte Bleue*, PayPal**, Money Orders and Personal or Business
Checks if payable in US funds. Personal and business checks must be
payable in US funds and are held until payment clears before
product is shipped.
Debit Cards, Bank Cards, Gift Cards and most other cards that features
the Visa, MasterCard or American Express logo are also accepted.
**We also accept eChecks, Switch, Solo and Electronic Cheques when
payment is made through PayPal. We reserve the right to ship only to
PayPal members with verified addresses.
Payment by bank transfer may be accepted on a case by case basis.
We accept purchase orders from government entities and companies with
an approved credit application. Generally credit is only extended
to customers after one year of regular purchases. COD is a
form of credit and is only available for those companies with approved
credit.
If you don't see the payment method you are looking for listed above,
that is because it is not available.
Privacy
We've
invested in the most advanced online gateway security systems available
to ensure that your personal information is protected when you order
online. AllTogetherDiaper.com uses SSL (Secure Socket Layers) and
encryption technology so that no one can intercept your personal and
financial information. All information you submit online, including
credit card numbers, is safe, secure and completely private.
EMail
Privacy – We Don't SPAM
When
you provide an eMail address to AllTogetherDiaper.com, an automated
eMail order confirmation is sent. This is to provide you with a chance
to review your order to correct any mistakes or typos. When your order
ships a second eMail is sent with your tracking number. Normally
the only other time we will use your e-mail address is if it is
necessary to contact you in connection with your order. Sometimes it's
to confirm what appears to be a typo in a shipping address or an
invalid expiration date on a credit card. We will occassionally
send you out notices of new products or price date
notifications. However, if you have not ordered in the past
12 months you will not receive these notifications.
Customer Service
Customer service is one of our highest priorities. Part of that is
keeping our promise to ship orders in 2 business days or less. Getting
your order out the door on time takes precedence over everything else.
Every e-mail gets answered and we do our best to reply within one
business day. Sometimes when we get busy, it can take 24 to 48 hours
(excluding weekends and holidays) for us to catch up and reply to
everyone. If it's urgent please call us toll free at 1-877-215-9004.
Outside the USA call 001-801-566-7579. Customer Service hours are Mon
thru Fri 9 AM to 5:00 PM MST.
Many orders ship out the very next morning so please contact us
immediately if need to change or cancel an order you just placed.
International Orders
Everyday we ship orders to England, Germany, Belgium, Canada and many
other countries. We can ship to you no matter where your business is,
whether in Europe, Asia or South America. Please be sure to select the
proper International shipping method during checkout or your order may
be delayed. For information on the cost to ship your order to your
country please read the following instructions.
Your
shipping (freight or postage) costs depends upon what you order. You
can find out how much your shipping is just by adding items into our
online shopping cart. Our shopping cart calculates shipping based upon
a combination of the size and total weight of the order plus the
shipping method you select and the final destination. If you place all
the items you want into our shopping cart, the software will calculate
and display the correct total for you including shipping. If the
shopping cart is unable to caluculate shipping it will display an
amount of $0.00. In this case you can either submit your order
and we will contact you with shipping options and prices or you can
call or e-mail us for more information.
Many
countries will levy an import tax or customs fee that will need to be
paid before you can collect your package. If you are not sure if
your country levies additional import taxes please contact your local
post office or customs department.
Mail Orders
You can place your order by mail using a check or money order. The
easiest way to do this is to go to our website and begin placing the
items you want into the online shopping cart as if you were going to
purchase with a credit card through the web site. You can select the
pay by check option in the shopping cart and print out your order to
include with your payment. This will allow our shopping
cart software to properly calculate shipping and correctly total
your order.
Money Orders
We take money orders and we accept certified checks. If
you are ordering from outside the USA payment must be by International
Money Order in US currency.
Shipping
Most orders placed on a weekday will ship the following day. Orders
placed on the weekend will generally ship on Monday. Although 95% of
our orders ship out in one business days, occassionally we are very
busy and therefore we ask that you allow us up to two business days to
ship.
UPS Next
Day and 2nd Day Air
UPS Next Day and Second Day Air shipping will ship the same day if
received week days before 11 AM MST. Our two day shipping commitment
(48 hour) excludes weekends, holidays, closings due to extreme weather
conditions and other related delays, custom made items, special order
or out of stock items.
If UPS is unable to deliver a Next Day Air package as promised we will
make an application for refund and reimburse you for the actual postage
(this does not include handling charges). Please contact us if a
carrier is unable to deliver on time and you desire a refund.
UPS Next Day, 2ND Day Air or 3 Day Select Orders must be received
before 11 AM MST to ship the same day. Orders received after 11 AM will
ship the following business day. UPS will not deliver to PO Boxes. If
you are shipping to a PO Box you must call in your order.
Out of Stock Items
We work very hard to maintain sufficient inventory on everything we
sell, but occasionally some items may be temporarily backordered.
At our descretion we may partial ship your order or hold your order for
the back order items. If your order will be delayed we will
contact you via e-mail. You can always check on the status of
your by logging into your account.
Pricing
All material on this site including product offerings, product
availability, product pricing and other information are subject to
change without notice. We do our best to ensure the accuracy of the
information on this website and make every effort to quickly correct
such information when it is brought to our attention. If you notice an
error we would appreciate you bringing it to our attention. Although
AllTogetherDiaper.Com has made every effort to ensure the that all
images, pricing and other content on this website are correct, we are
not responsible for technical errors, typos, pricing mistakes,
misprints, or any other errors appearing on this Web Site.
Returns
& Exchanges
For
exchanges due to errors in size, manufactures defect, shipping error or
any other reason us toll free at 1-877-215-9004. Outside the USA call
001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00
PM MST.
Any items purchased may be returned within 30 days for a
full refund in accordance with the following:
1-
Returned products are unused and unwashed and returned clean and in
resellable condition.
2-
Returns must be pre-authorized, call for a return authorization number.
3-
Copy of sales receipt must accompany returned items.
4- Please write
reason for return sales receipt.
5- Orginal shipping charges will not be refunded and return
postage is not reimbursable.
6- Items returned after 30 days are subject to a restocking fee of up
to 50% at our descretion. Items not eligible for return will be
held for pickup for no longer than 30 days.
Our return policy for defective
items (except prefold diapers)
is as follows:
1-
Unwashed/unused defective products may be returned for
replacement items within 90 days of purchase.
2-
Returns must be preauthorized. Call
for a return authorization number.
3-
Upon request we will reimburse you or credit your account
for reasonable return shipping costs (i.e. UPS
Ground or parcel post)
4- We do
not accept washed or used returns.
5-
We do not accept
returns directly from your customers.
6-
We do not reimburse for your shipping costs to us or to
and from your customers.
Our Return Policy For Prefold Diapers is as follows:
We strive to provide our customers with the best product possible and
give the most competitive wholesale prices available. Our
diapers are manufactured primarily for use in diaper services and we
guarantee the diapers as suitable for this purpose. The utmost care
economically feasible is taken to insure that each diaper is as
flawless as possible. However, we have found that a
small percentage of the diapers within each case may have small flaws
Flaw such as small grease stains, unbleached
strands of cotton within the weave, loose threads or uneven sewing.
These flaws are acceptable when diapers are used as diapers but
may not be usable when the diapers are used for burp cloth
manufacturing. These are just normal
inconsistencies that occur when prefold diapers are purchased in
wholesale quantities and these are a normal part of your purchase.
Sometimes a particular lot of diapers will have almost no flaws
other times there may be a significant number of imperfect diapers.
Many of our customers choose to keep the flawed diapers for
other uses such as (rags or diapering) or sell them as seconds.
We assume that the diapers
will be laundered before the customer uses them which may eliminate
some of the problems. However, if you find them unsuitable we
will accept returns on the following basis:
Our return
policy on prefold diapers is as follows:
1- Customers may choose to return the diapers
for credit towards their next purchase.
2-
Returns
must be preauthorized. Call for a return
authorization number.
3-
No
refunds are given.
4-
We
do not pay for return postage
5-
Returns
must be made within 90 days of purchase.
Sale Items, Close Out
& Special Offers
All sales of Close Out or Discontinued items are final. We will make
exchanges of Close Out or Discontinued items for different sizes so
long as stock is available, at our discretion. Other sale items and
special items may be returned or exchanged unless specifically as final.
Typographical Errors
We do our best to ensure the accuracy of the information on this
website and make every effort to quickly correct such information when
it is brought to our attention. If you notice an error we would
appreciate you bringing it to our attention. Although ClothDiaper.com
has made every effort to ensure the that all images, pricing and other
content on this website are correct, we are not responsible for
technical errors, typos, pricing mistakes, misprints, or any other
errors appearing on this Web Site.
Pay Pal
We reserve the right to ship only to PayPal members with verified
addresses.
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