Sale on Third Party Websites Not Allowed

We no longer allow our retailers to sell our products through third party website such as Amazon, E-bay and others.  Effective January 1, 2012 OsoCozy Retailers may only sell our products through their own websites or at their own brick and mortar stores.  Failure to adhere to this policy will result in revocation of purchasing privileges.  This policy is common in the cloth diaper and other industries and is done by manufacturers in part to maintain MAP prices and editorial control of their products descriptions, images and trademarks.  Experience has shown that maintaining a sustainable MAP pricing policy for all OsoCozy Retailers is not possible when your products are widely sold in third party venues.  Since the overwhelming number of OsoCozy Retailers do not use 3rd party websites we have decided to error in their favor.

MAP Pricing

Our current wholesale catalog which is available to all approved retailers lists the MSRP for OsoCozy products.  Minimum Advertised Price (MAP) is 10% below the listed MSRPs.  Short term sales are allowed but these sales must be relatively infrequent.  We expect OsoCozy Retailers to adhere to these prices and reserve the right to revoke purchasing privileges of retailers that do not maintain MAP pricing.     

CO-OPS Not Allowed

Placing our products for sale in any Co-op is not allowed. Resellers or other customers that place our products for sale on Co-ops will have their accounts closed.  If you are aware of any Co-op selling our products please let us know about it so that we can take appropriate action.  Please provide as much detail as possible when doing so because we cannot respond to rumors we must be able to track down the responsible party.

Products Not Generic

Effective 1/1/2013: The diapers and accessories we sell are OsoCozy products and must be described as such on websites and other advertising.  We require that all OsoCozy Retailers sell our products as OsoCozy Products.  We have been around a long time and have not required this until now.  It will require some to update their web or catalog copy but we expect that everyone will comply with this provision by the end of 2013.  Failure to adhere to this policy may result in revocation of purchasing privileges.

Use of the Photos and Descriptions

Use of the photos, descriptions and charts in this website by our retailers is allowed only in conjunction with the resale of OsoCozy products.  Use of our images or descriptions to sell other products is not allowed.  With permission content in this website can be used for journalistic and educational purposes.  Please use the contact us page in that regard.

Accepted Payment Methods

We accept Visa, MasterCard, American Express, Discover, PayPal**, Money Orders and Personal or Business Checks if payable in US funds. Personal and business checks must be payable in US funds and are held until payment clears before product is shipped.

Debit Cards, Bank Cards, Gift Cards and most other cards that features the Visa, MasterCard or American Express logo are also accepted.

**We also accept eChecks, Switch, Solo and Electronic Cheques when payment is made through PayPal. We reserve the right to ship only to PayPal members with verified addresses.

Payment by bank transfer may be accepted on a case by case basis and may be required for large orders shipping to International locations.

We accept purchase orders from government entities and companies with an approved credit application.

Credit

Credit is only extended to customers that have been making regular purchases for a minimum of one year and only if the total of those purchases exceeds $5000. Good credit references are required.   Institutional customers such as hospitals, government agencies or established charitable organizations may be offered credit terms without the 1 year and $5000 limit above. Call and ask us for a credit application if interested.

Privacy

 We've invested in the most advanced online gateway security systems available to ensure that your personal information is protected when you order online. Alltogether.com uses SSL (Secure Socket Layers) and encryption technology so that no one can intercept your personal and financial information. All information you submit online, including credit card numbers, is safe, secure and completely private.

Email Privacy – We Don't SPAM

When you provide an email address to Alltogether.com, an automated email order confirmation is sent. This is to provide you with a chance to review your order to correct any mistakes or typos. When your order ships, a second email is sent with your tracking number. Generally the only other time we will use your e-mail address is if it is necessary to contact you in connection with your order. Sometimes it's to confirm what appears to be a typo in a shipping address or an invalid expiration date on a credit card.  Retailers and Diaper Services will receive our Newsletters and News Flashes.  You can unsubscribe to our mailing list at any time.  Just follow the link at the bottom of any of these e-mails.  If you have not made a purchase in the past 18 months you will be dropped from our list.

Customer Service

Customer service is one of our highest priorities. Part of that is keeping our promise to ship orders in 2 business days or less. Generally though orders are shipped within one business day.  Every e-mail gets answered and we do our best to reply within one business day. Sometimes when we get busy, it can take 24 to 48 hours (excluding weekends and holidays) for us to catch up and reply to everyone. If it's urgent please call us toll free at 1-877-215-9004. Outside the USA call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00 PM MST.

Many orders ship out the same day or the very next morning so please contact us immediately if need to change or cancel an order you just placed.

International Orders

Every day we ship orders to England, Germany, Belgium, Australia, Canada and many other countries. We can ship to you no matter where your business is, whether in Europe, Asia or South America. Please be sure to select the proper International shipping method during checkout or your order may be delayed. For information on the cost to ship your order to your country please read the following instructions.

Your shipping (freight or postage) costs depends upon what you order. You can find out how much your shipping is just by adding items into our online shopping cart. Our shopping cart calculates shipping based upon a combination of the size and total weight of the order plus the shipping method you select and the final destination. If you place all the items you want into our shopping cart, the software will calculate and display the correct total for you including shipping. If the shopping cart is unable to calculate shipping it will display an amount of $0.00. In this case you can either submit your order and we will contact you with shipping options and prices or you can call or e-mail us for more information.

Many countries will levy an import tax or customs fee that will need to be paid before you can collect your package. If you are not sure if your country levies additional import taxes please contact your local post office or customs department.

Orders to Canada can arrive tax and fees paid if you select UPS Worldwide Expedited as your shipping method.  By arrangement with UPS we have arranged for status as a non-resident importer to Canada.  This means we can prepay the brokerage fees, tariffs and other taxes.  This is included in the price of shipping if you use UPS Worldwide Expedited.

Mail Orders

You can place your order by mail using a check or money order. The easiest way to do this is to go to our website and begin placing the items you want into the online shopping cart as if you were going to purchase with a credit card through the web site. You can select the pay by check option in the shopping cart and print out your order to include with your payment. This will allow our shopping cart software to properly calculate shipping and correctly total your order.

Shipping

Most orders placed on a weekday will ship the following day. Orders placed on the weekend will generally ship on Tuesday. Although 95% of our orders ship out in one business days, occassionally we are very busy and therefore we ask that you allow us up to two business days to ship.

UPS Next Day and 2nd Day Air

UPS Next Day and Second Day Air shipping will ship the same day if received week days before 11 AM MST. Our two day shipping commitment (48 hour) excludes weekends, holidays, closing due to extreme weather conditions and other related delays, custom made items, special order or out of stock items.

If UPS is unable to deliver a Next Day Air package as promised we will make an application for refund and reimburse you for the actual postage (this does not include handling charges). Please contact us if a carrier is unable to deliver on time and you desire a refund.

UPS Next Day, 2ND Day Air or 3 Day Select Orders must be received before 11 AM MST to ship the same day. Orders received after 11 AM will ship the following business day. UPS will not deliver to PO Boxes. If you are shipping to a PO Box you must call in your order.

Out of Stock Items

We work very hard to maintain sufficient inventory on everything we sell, but occasionally some items may be temporarily backordered. At our discretion we may partial ship your order or hold your order for the back order items. If your order will be delayed we will contact you via e-mail. You can always check on the status of your by logging into your account.

Pricing

All material on this site including product offerings, product availability, product pricing and other information are subject to change without notice. We do our best to ensure the accuracy of the information on this website and make every effort to quickly correct such information when it is brought to our attention. If you notice an error we would appreciate you bringing it to our attention. Although AllTogetherDiaper.Com has made every effort to ensure the that all images, pricing and other content on this website are correct, we are not responsible for technical errors, typos, pricing mistakes, misprints, or any other errors appearing on this Web Site.

Returns & Exchanges

For exchanges due to errors in size, manufactures defect, shipping error or any other reason us toll free at 1-877-215-9004. Outside the USA call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00 PM MST.

    Returns of Non-Defective Products

Any items purchased may be returned within 30 days for a full refund in accordance with the following:

1- Returned products must be unwashed and unused and returned in clean and resellable condition.

2- Returns must be preauthorized.  Call or email for a return authorization number.

3- Include a copy of your sales receipt or invoice with your return.

4- Please write the reason for the return and the return authorization number on the receipt or invoice.

5- Original shipping charges and return postage are not reimbursable.

6- Items returned after 30 days are subject to a restocking fee of up to 50%.

7- Items not eligible for return will be held for your pickup for no longer than 30 days.  After 30 days we will dispose of the goods in any way we see fit.

    Returns of Defective Products (Except Prefolds)

Defective products except prefolds may be returned for replacement within 90 days of purchase in accordance with the following:

1- We do not process returns and/or refunds for purchases that were not placed directly through us. We will not deal directly with your customers. If they contact us we will ask them to contact the business they purchased from.

2- The retailer who made the sale will then need to review the product or issue and make the decision on whether or not the items are defective. Remember, buyers remorse and/or product misuse does not constitute manufacturer's defect.

3- If you find that the item(s) are defective, you may refund or replace the goods at your discretion.  After this is done, you can contact us to let us know the issue and what steps were taken to correct this. We will then make a refund or replacement to you based on the situation. 

4- We do back up your decision and if you decide that the product is damaged or defective we will provide you with the appropriate refund/replacement.  In some cases we may require return of the defective product(s). Generally this is done so we can make improvements or share the issue with our factories.

5- Returns must be preauthorized.  Call or email for a return authorization number.

6- Include a copy of your sales receipt or invoice with your return.

7- Please write the reason for the return and the return authorization number on the receipt or invoice.

8- We do not reimburse for your shipping costs to or from your customers.

    Returns of Defective Prefold Diapers

This is a special case because our prefolds are sometimes used to make customized burp cloths by our customers.  We strive to provide our customers with the best product possible and give the most competitive wholesale prices available. Our diapers are manufactured primarily for use in diaper services or at home laundry as diapers.  We guarantee the diapers as suitable for this purpose. The utmost care economically feasible is taken to insure that each diaper is as flawless as possible. However, we have found that a small percentage of the diapers may have small flaws. Flaw such as small dust or grease stains, unbleached strands of cotton within the weave, loose threads or uneven sewing. These flaws are acceptable when diapers are used as diapers but may not be usable when the diapers are used for burp cloth manufacturing. These flaws just described are just normal inconsistencies that occur when prefold diapers are purchased in wholesale quantities and these are a normal part of your purchase. Sometimes a particular lot of diapers will have almost no flaws other times there may be a significant number of imperfect diapers.

Many of our customers choose to keep the flawed diapers for other uses such as (rags or diapering) or sell them as seconds. We assume that the diapers will be laundered before the customer uses them which may eliminate some of the problems. However, if you find them unsuitable we will accept returns on the following basis:

Our return policy on prefold diapers is as follows:

1- Customers may choose to return the diapers for credit towards their next purchase.

2- Returns must be preauthorized. Call for a return authorization number.

3- No refunds are given.

4- We do not pay for return postage

5- Returns must be made within 90 days of purchase.

Sale Items, Close Out& Special Offers

All sales of Close Out or Discontinued items are final. We will make exchanges of Close Out or Discontinued items for different sizes so long as stock is available, at our discretion. Other sale items and special items may be returned or exchanged unless specified as final.

Typographical Errors

We do our best to ensure the accuracy of the information on this website and make every effort to quickly correct such information when it is brought to our attention. If you notice an error we would appreciate you bringing it to our attention. Although AllTogetherDiaper.com has made every effort to ensure that all images, pricing and other content on this website are correct, we are not responsible for technical errors, typos, pricing mistakes, misprints, or any other errors appearing on this Web Site.